Be Musix Support Desk • Secure Ticket Submission

Professional Support Request Portal

Submit a support ticket for claims, takedowns, channel requests, artwork updates, and platform issues. Your request will be routed to the correct team based on the selected category.

24–48h Review

Ticket Tracking

Mobile-Optimized

Support Guidelines

Follow these instructions for faster routing, fewer delays, and accurate resolution.

Smart Routing Enabled Selecting the correct request type helps us forward your ticket to the right internal team immediately.

Select the correct category

Use the matching request type (YouTube/Facebook/TikTok/Takedown/Others) to reduce processing time.

Provide valid asset identifiers

UPC and ISRC are critical for claim release, manual claims, and takedown-related requests.

Submit working public URLs

Broken or private links may delay verification and response from the support team.

Upload clear screenshots/documents

For claim release or platform disputes, clear evidence helps speed up case review.

Avoid duplicate submissions

Creating multiple tickets for the same issue can slow down resolution. Use one ticket per issue.

Recommended Attachments Claim screenshots, legal docs, cover file (where applicable)

Supported Evidence JPG / PNG / WEBP / PDF / DOC / DOCX

Typical Turnaround 24–48 hours for standard review

Urgent Assistance Use WhatsApp widget for urgent follow-up

Please make sure your registered email matches your Be Musix account email to avoid verification delays.

Open a Support Ticket

Fill the required fields below. Dynamic fields will appear based on the selected request type.

Protected Form • Single Submit Guard

Account Information

Registered Email * Required

Label Name * Required

Account Name * Required

Request Category

Request Type * Select category

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