Data Deletion Instructions

When you contact Be Musix for support through our Facebook Page (Messenger) or WhatsApp, our support tool stores:

• The messages you send and our replies (your conversation history)
• Your name and profile picture, as provided by Meta, so our agents can recognise you
• Any files or attachments you share with us

We use this information only to provide and improve customer support. We do not sell it, and we do not share it with third parties for their own purposes.

You can ask us to permanently delete the personal data we hold about you at any time. To do so:

1. Send an email to [email protected] (or use our Contact page) with the subject “Data Deletion Request.”
2. Tell us the name and the phone number or Facebook/Messenger profile you used to contact us, so we can locate your data.
3. We will verify the request and permanently delete your conversation history, stored profile information and any shared files.

• All messages between you and Be Musix in our support inbox
• Your stored name, profile picture and contact identifier
• Any media or documents you sent us

Some records may be retained where we are legally required to keep them (for example, financial or tax records related to a paid service). Anything not legally required is permanently removed.

For any privacy or data-deletion question, contact us at [email protected] or our Data Protection contact at [email protected]. You can also read our Privacy Policy.